CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND REFUND CONDITIONS

GENERAL:
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement provided to you.
2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG:27.11.2014/29188), as well as other applicable laws, regarding the sale and delivery of the product they purchase.
3. Shipping costs, including cargo fees, shall be borne by the buyers.
4. Each purchased product shall be delivered to the person and/or organization specified by the buyer at the address provided, provided that the 30-day legal period is not exceeded. If the product is not delivered within this period, the Buyers may terminate the agreement.
5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with any relevant documents, such as a warranty certificate and user manual.
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation. The total amount must also be refunded to the Buyer within 14 days.


IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product shall terminate.


PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
8. If, after the product is delivered, it is determined that the credit card used by the buyer was used unlawfully by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject of the agreement to the Seller within 3 days, with the shipping costs borne by the Seller. Otherwise, the Buyer shall be liable for the price of the sold product.


IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:
9. If force majeure circumstances occur that the Seller could not foresee and the product cannot be delivered on time, the Buyer shall be notified. The Buyer may request the cancellation of the order, replacement of the product with a similar product, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if payment was made in cash, the amount shall be refunded in cash within 14 days of cancellation. If the Buyer paid by credit card and cancels, the product price shall also be refunded to the bank within 14 days of cancellation; however, the Seller shall not be liable for any loss of rights or time that may occur during the bank’s process of transferring the refunded amount to the Buyer’s account.


THE BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
10. The Buyer shall inspect the goods/services subject of the agreement before acceptance and shall not accept damaged or defective goods/services, such as crushed, broken, or torn packaging, from the cargo company. The goods/services received shall be deemed undamaged and intact. The Buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.


RIGHT OF WITHDRAWAL:
11. The Buyer may exercise the right of withdrawal by rejecting the goods and terminating the agreement without assuming any legal or criminal liability and without stating any reason, provided that notification is given to the Seller through the following contact information within 14 (fourteen) days from the date the purchased product is delivered to the Buyer or the person/organization at the address provided.


SELLER’S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:
COMPANY NAME: Barrier Tekstil Ltd. Şti.
ADDRESS: Mehmet Nesih Özmen Mahallesi Kalender Sokak No:19 Kat:1 Alp İş Hanı Güngören/Istanbul
E-MAIL: info@barriier.com
TEL: 0542 806 82 27

PERIOD OF THE RIGHT OF WITHDRAWAL:
12. If the purchased item is a service, this 14-day period begins from the date the agreement is signed. The right of withdrawal cannot be exercised in service agreements where the consumer approves the commencement of the service before the withdrawal period expires.
13. Costs arising from the exercise of the right of withdrawal shall be borne by the Seller.
14. To exercise the right of withdrawal, written notification must be provided to the Seller via registered mail, fax, or e-mail within 14 (fourteen) days, and the product must not have been used in accordance with the provisions of “Products for Which the Right of Withdrawal Cannot Be Exercised” set out in this agreement.


EXERCISE OF THE RIGHT OF WITHDRAWAL:
15. In the event that the right of withdrawal is exercised;
a) The invoice of the product delivered to a third party or the BUYER must be returned. (If the invoice for the product to be returned is issued to a corporate entity, it must be sent together with a return invoice issued by the entity. Returns of orders invoiced to corporate entities cannot be completed unless a RETURN INVOICE is issued.)
b) The return form,
c) The boxes, packaging, and, if any, standard accessories of the products to be returned must be delivered complete and undamaged, and in a condition that allows the product to be offered for resale.


REFUND CONDITIONS:
16. The Seller must refund the total amount and any documents that bind the Buyer within 14 days at the latest from the date the withdrawal notification reaches the Seller. The Buyer must also return the product within 10 days from the date the withdrawal notification is sent to the Seller.
17. If the value of the goods decreases or return becomes impossible due to a reason attributable to the Buyer, the Buyer is obliged to compensate the Seller’s losses in proportion to the Buyer’s fault. However, the Buyer is not liable for changes and deterioration caused by the proper use of the goods or product during the withdrawal period.
18. If the exercise of the right of withdrawal causes the amount below the campaign limit set by the Seller, the discount amount enjoyed under the campaign shall be canceled.


PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
19. Products prepared at the Buyer’s request or clearly in accordance with their personal needs and not suitable for return, such as lower garments of lingerie, swimsuit and bikini bottoms, makeup products, single-use products, goods at risk of rapid deterioration or likely to expire, products that are not suitable for return due to health and hygiene reasons if the packaging is opened by the Buyer after delivery, products that mix with other products after delivery and cannot be separated by their nature, and goods related to periodicals such as newspapers and magazines, except those provided under a subscription agreement, services performed instantly in an electronic environment, or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and storage devices, and computer consumables, cannot be returned under the Regulation if their packaging has been opened by the Buyer. Furthermore, the right of withdrawal cannot be exercised for services where performance begins with the consumer’s approval before the withdrawal period expires, pursuant to the Regulation.
20. Cosmetics and personal care products, lingerie products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, cassettes, and stationery consumables (toners, cartridges, ribbons, etc.) must not have had their packaging opened, must not have been tested, damaged, or used to be returnable.


DEFAULT AND LEGAL CONSEQUENCES
21. If the Buyer makes payments by credit card and defaults, the Buyer accepts, declares, and undertakes that they will pay interest under the credit card agreement between the cardholder and the bank and shall be liable to the bank. In this case, the relevant bank may seek legal recourse; it may claim the resulting costs and attorney fees from the Buyer, and in all cases, if the Buyer defaults on their debt, the Buyer accepts that they will pay for the loss and damage suffered by the Seller due to the delayed performance of the debt.


PAYMENT AND DELIVERY
22. Through our website, you can use your credit cards and benefit from online single payment or online installment options for all types of credit cards. Upon completion of your online payment, the amount will be debited from your credit card.